Suggestion System Evaluation and Development based on CIPP for Improvement and Productivity in Organization
[1]
Ali Pakdel , Faculty of Management & Human Resources Development, Universiti Teknologi Malaysia, Johor, Malaysia.
[2]
Shah Rollah Abdul Wahab , Faculty of Management & Human Resources Development, Universiti Teknologi Malaysia, Johor, Malaysia.
[3]
Hojatallah Mousapour , Faculty of Management & Human Resources Development, Universiti Teknologi Malaysia, Johor, Malaysia.
[4]
Negar Mahmoodzadeh , Faculty of Management & Human Resources Development, Universiti Teknologi Malaysia, Johor, Malaysia.
Today one of the problems that organizations are faced with is manpower problem and organization disability for optimal using of the potential of employees, especially in professional and expertise level. Accomplishing that lead to decreasing organization productivity and disability for competing in national and international level. As many reports confirm that, most corporation success depends on employing of appropriate style that lead to developing individual capacity of staffs and creating commitment, responsibility and self-esteem in them. The best known tool to get involved is suggestion system that is an effective factor in changing working situation and creating a good basis for employee’s participation. In this paper in addition to introducing suggestion system, it’s provided a CIPP model for evaluating and improving this system to organizations increase their productivity and remove the manpower problem.
Suggestion System, Process, Secretariat, Evaluation, Productivity
[1]
Arnold, H. and Feldman, D. C. (1986). “Organizational Behaviour.“ MCGRW-HILL, COM.
[2]
Benito, J. G., Lorente, A. RM., and Dale, B. G. (1999). Business Process Reengineering to Total Quality Management. An Examination of the Issues Business Process Management Journal, Vol.5, No. 4, PP.24-32.
[3]
Dale, B. G. (1999). "TQM: What are the Research challenges?" Amesterdam, Elsevier science,publishers,BV.
[4]
Culler, J., and J. Holling Um. (1987). “Implementing Total Quality.” SprinerVerla.
[5]
Harvey, D., Bowin, R. (1996). Human Resource Management. Prentice - HALL, INC; U.S.A.
[6]
Haji Sharif, M. (1998). Administrative structure and establishment of total quality management. Institute of NashreRamin.
[7]
Rahnavard, F. O. (1999). “Participatory management, theory and practice.” State Management Training Center.
[8]
Rapp, C., and Eklund, J. (2002). Sustainable development of improvement activities the long- term operation of a suggestion scheme in a Swedish company. Total Quality Management. 13(7), 945–969.
[9]
Schuring, R., and Luijten, H. (2001). Reinventing suggestion systems for continuous improvement. International Journal of Technology Management. 22 (4), 359–372.
[10]
Snoeker, N. (2010). A survey on the influence of pay factors and character traits on perceived reward satisfaction and motivation. Ph.D. Thesis.
[11]
Stenmark, D. (2000). “Company-wide brainstorming: next generation suggestion systems?” In L. Svensson, U., Snis, C., Sorensen, H., Fagerlind, M., Magnusson, C., Ostlund (2000) (Eds). Proceedings of IRIS 23. Laboratorium for Interaction Technology, University of TrollhattanUddevalla. (pp. 1–13).
[12]
Verdinejad, F., Mughari, A. M., and Ghasemi, M. (2010). Organizational suggestion system in the era of holding by developing an innovative model: The Case of BonyadeTaavon Holding in Iran (an applied model). Iranian Journal of Management Studies (IJMS). 3 (3), 5–24.
[13]
Vlosky, R., and Aguilar, F. (2009). A Model of Employee Satisfaction Gender Differences in Cooperative Extension. Journal of Extension. 47 (2), 1–15.
[14]
Zaker, M. A. (1999). “Introduction to the participatory management system and suggestion systems.” Institute of Development and Partnership Culture.
[15]
ZeraatPishe, A. M. (2007). Management based on the suggestion. Tadbir magazine, 114, 8 August.
