The Extent of Applying Total Quality Management in the Applied Science University according to Academic Staff View
[1]
Issam Mansour, The Applied Science University.
[2]
Omar A’mir, The Applied Science University.
This study aims to identify the extent of applying total quality management in the Applied Science University according to academic staff view. To achieve the aims of this study , the researcher develops a tool ( Questionnaire ).A random sample has been distributed , which included 110 members of the faculties staff , 87 were returned valid for analysis. The inputs were analyzed through package statistical analysis SPSS (16). The study concluded that the university should apply the requirements of total quality management in education and there was no statistical difference due to the experience of academic staff in applying total quality. The Study recommended maintaining the application of total quality which is of great importance in the development of the university, and maintaining an excellent level of university in the light of increased competition between different private universities in Jordan.
Quality Management, Education, University
[1]
Murad Ali and Rajesh Kumar Shastri (2010) Implementation of Total Quality Management in Higher Education, Asian Journal of Business Management 2(1): 9-16, 2010.
[2]
Messerli, V.; Pfeiffer, U. & Sievi, L (2011) From Quality Evaluation to Quality Optimization, International Congress of School Effectiveness and Improvement ICSEI 2011.
[3]
Chin, S., Kim, K. and Kim, Y. A process-based quality management information system, Automation in Construction, 13, pp. 241–259 (2004).
[4]
Fok, L.Y., Hartman, S.J., Patti, A.L. and Razek, J.R. Human factors affecting the acceptance of total quality management, International Journal of Quality & Reliability Management, 17(7), pp. 714–729 (2000).
[5]
Zaqzouq, k. ( 2008 ). Applying the quality comprehensive management. Amman: Dar almasira.
[6]
Lagos, Nigeria ( 2008) administering examinations For quality control in distance education: The national Open university of Nigeria perspective, Turkish online journal of distance education-tojde April 2008 issn 1302-6488 volume: 9 number: 3 notes for editor-1
[7]
Neely, A., Gregory, M. and Platts, K. ‘‘Performance measurement system design—a literature review and research agenda’’, International Journal of Operations and Production Management, 15(4), pp. 80–116 (1995).
[8]
Neely, A., Gregory, M. and Platts, K. Performance measurement system design—a literature review and research agenda , International Journal of Operations and Production Management, 25(12), pp. 1228–1263 (2005).
[9]
Green LW, Brooks-Bertram P: Peer Review and quality Control in health education ,In heath Values Achieving high level Wellness , Vol. 2, No. 4 july / August 1978: PP 191-197 . (www.asu.edu.jo/En).
[10]
Al Qaruti, Mohammad and al - Mutairi Yousef (2007) total quality management of the educational process at Kuwait University from the perspective of faculty members, Journal of King Abdulaziz University: Economics and Administration, vol.21 No.1.
[11]
Hurst, C.M (2002) Total Quality Management in Higher Education: How Concepts and Process Manifest themselves in the classroom, Dissertation, University of Idaho. http//proquest .umi.com/pqdweb.
[12]
Alafifi abed allah ( 2011 ) The real application of the principles of Total Quality in the educational supervision according to the intermediate school teachers and principals' views in Hafr El-Baten Governorate, Umm Alqura University , Kingdom of Saudi Arabia.
[13]
Alhajar Raa’d (2011) the evaluation of academic performance of AL-Aqsa staff view according to quality control concept, education college , Al-Aqsa University , Al-Aqsa University Journal.