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Knowing Me Knowing You: Organizational Culture in Insurance Industry, Malaysia
Current Issue
Volume 5, 2018
Issue 2 (June)
Pages: 40-48   |   Vol. 5, No. 2, June 2018   |   Follow on         
Paper in PDF Downloads: 127   Since May 29, 2018 Views: 1513   Since May 29, 2018
Authors
[1]
Leap-Han Loo, Department of Business and Accountancy, Lincoln University College, Kuala Lumpur, Malaysia.
Abstract
Organizational culture plays an important and significant role in understanding organizational dynamics, its cultural profile and gaining competitive advantage. Organizational culture studies found that an organization that able to maintain and sustain a strong culture, is likely to flourish to higher level of performance. The main stimulus of this study is to diagnose the domain “perceived” type of organizational culture in the insurance industry. Data were collected from n=312 respondents among the seven participating major insurance firms. The measuring instrument Organizational Culture Assessment Instrument (OCAI) is used to diagnose the type of organizational culture. The finding shows that the insurance industry has been dominated by market culture. Hence, the characteristics of market culture on shaping the organization culture and its implication to the organization have been discussed. Further diagnosis is required of the spread of the culture profiles in terms of geographical regions and enterprise size.
Keywords
Organizational Culture, Organizational Culture Assessment Instrument, Market Culture
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