Workplace Violence by Patients and Their Families Against Nurses: Literature Review
Many nurses have been subjected to violence in the workplace. The purpose of this review is to explore the profundity, aspects, and consequences of workplace violence against nurses by patients and their families. Electronic database searches were conducted for studies of workplace violence in all countries and departments published in the past ten years. The findings showed that most nurses experienced at least one type of workplace violence during their practice, either verbally or physically, but few incidents were reported. The most important reported risk factors of workplace violence were the night shifts and lengthy waiting times by patients and visitors. Workplace violence had impact not only on the quality of care, but also on the nurses’ job satisfaction, leading to significantly increasing turnover of staff. In conclusion, this review focus on the role of managers and decision makers to take in consideration the application of protective and preventive measures to reduce the incidents of workplace violence.
Workplace Violence, Nurses, Patients and Families Aggression
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