Welcome to Open Science
Contact Us
Home Books Journals Submission Open Science Join Us News
Using Supply-Side-Chain Functions to Enhance Channel Performance (Revised Version)
Current Issue
Volume 4, 2017
Issue 2 (September)
Pages: 17-26   |   Vol. 4, No. 2, September 2017   |   Follow on         
Paper in PDF Downloads: 33   Since Aug. 14, 2017 Views: 1392   Since Aug. 14, 2017
Authors
[1]
Tser-Yieth Chen, Graduate Institute of International Business, National Taipei University, New Taipei City, Taiwan, China.
[2]
Chia-Wei Liang, Graduate Institute of International Business, National Taipei University, New Taipei City, Taiwan, China.
Abstract
The purpose of this study is to seek feasible supply-side-chain (SSC) functions/ strategies to promote channel performance to diminish the hazard of losing efficiencies in the garment industry. We utilize the LISREL model to examine cause and effects relationship among supply-side-chain functions, service innovation and channel performance. Since the relationship between SSC function and service innovation (including supportive innovation and interactive innovation) is scant, and service innovation can effective contribute to channel performance, that the need of this study is then emerging. We employ quota sampling method to survey 400 customers and clerks from Taiwan’s top 10 garment companies, in terms of net assets, on the basis of printed questionnaires. SSC leanness in garment companies can mainly promote channel performance from the channel of supportive innovation. The supportive innovation is supposed to appear after the long usage and not discovered at the initial time period. Then, the invisible supportive innovation is supposed to achieve a certain level of opportunity benefit to restart the companies.
Keywords
Service Innovation, Interactive Innovation, Supportive Innovation, Supply-Side-Chain, Channel Performance, Sales Performance
Reference
[1]
Eltantawy, R. Supply management contribution to channel performance: a top management perspective. Management Research News. Vol. 31, No.3, 2008, pp. 152-168.
[2]
Su, C. S., Su, C. S. The role of service innovation and customer experience in ethnic restaurants. The Service Industries Journal. Vol. 31, No. 3, 2011, pp. 425-436.
[3]
Salunke, S., Weerawardena, J. Competing through service innovation. Journal of Business Research. Vol. 66, No. 8, 2013, pp. 1085-1097.
[4]
Tseng, Y. Y., Huang, P. Y., Wang, R. J., Wang, C. C. Exploring service innovation of culture parks in Taiwan. International Journal of Organizational Innovation. Vol. 3, No. 3, 2011, pp. 87-100.
[5]
Bruce, C. Y. L. The determinants of consumer attitude toward service innovation: the evidence of ETC system in Taiwan. The Journal of Services Marketing. Vol. 26, No. 1, 2012, pp. 9-19.
[6]
Tokman, M., Beitelspacher, L. S. SSC networks and service-dominant logic: suggestions for future research. International Journal of Physical Distribution and Logistics Management. Vol. 41, No. 7, 2011, pp. 717-728.
[7]
Jin, Y., Hopkins, M. M. Linking human capital to competitive advantages. Human Resource Management. Vol. 49, No. 5, 2010, pp. 939-963.
[8]
Grawe, S. J., Chen, H., Daugherty, P. J. The relationship between strategic orientation, service innovation, and performance. International Journal of Physical Distribution and Logistics Management. Vol. 39, No. 4, 2009, pp. 282-300.
[9]
Cannon, J. P., Perreault, W. D. Buyer-seller relationships in business markets. Journal of Marketing Research. Vol. 36, No. 4, 1999, pp. 439-460.
[10]
Swafford, P. M., Ghosh, S., Murthy, N. The antecedents of SSC agility of a firm: Scale development and model testing. Journal of Operations Management. Vol. 24, No. 2, 2006, 170-188.
[11]
Cagliano, R., Caniato, F., Spina, G. Lean, agile and traditional supply: How do they impact manufacturing performance? Journal of Purchasing and Supply Management. Vol. 10, No. 4, 2004, pp. 151-164.
[12]
Caridi, M., Crippa, L., Perego, A., Sianesi, A., Tumino, A. Measuring visibility to improve SSC performance: A quantitative approach. Benchmarking: An International Journal. Vol. 17, No. 4, 2010, pp. 593-615.
[13]
Caridi, M., Perego, A., Tumino, A. Measuring SSC visibility in the apparel industry. Benchmarking: An International Journal. Vol. 20, No. 1, 2013, pp. 25-44.
[14]
Geum, Y., Seol, H., Lee, S., Park, Y. Application of fault tree analysis to the service process: Service tree analysis approach. Journal of Service Management. Vol. 20, No. 4, 2009, pp. 433-454.
[15]
Wei, H. I., Wang, E. T. G. The strategic value of SSC visibility: Increasing the ability to reconfigure. European Journal of Information Systems. Vol. 19, No. 2, 2010, pp. 238-249.
[16]
Wong, C., Skipworth, H., Godsell, J., Nemile, A. Towards a theory of SSC alignment enablers: A systematic literature review. SSC Management. Vol. 17, No. 4, 2012, pp. 419-437.
[17]
Ponomarov, S. Y., Holcomb, M. C. Understanding the concept of SSC resilience. International Journal of Logistics Management. Vol. 20, No. 1, 2009, pp. 124-143.
[18]
Whitten, G. D., Green, K. W., Zelbst, P. J. Triple-A SSC performance. International Journal of Operations and Production Management. Vol. 32, No. 1, 2012, pp. 28-48.
[19]
Wang, E. T. G., Wei, H. L. Interorganizational governance value creation: Coordinating for information visibility and flexibility in SSCs. Decision Sciences. Vol. 38, No. 4, 2007, pp. 647-674.
[20]
Deci, E. L., Ryan, R. M. Intrinsic Motivation and Self-determination in Human Behavior. Plenum, New York, 1985.
[21]
KristjÁNsson, M. Deci and Ryan's cognitive evaluation theory of intrinsic motivation: A set of common sense theorems. Scandinavian Journal of Psychology. Vol. 34, No. 4, 1993, pp. 338-352.
[22]
Holcomb, M. C., Gligor, D. M. Antecedents and consequences of SSC agility. Journal of Business Logistics. Vol. 33, No. 4, 2012, pp. 295-308.
[23]
Gligor, D. M., David M., Holcomb, M. C., Stank, T. P. A multidisciplinary approach to supply chain agility: Conceptualization and scale development. Journal of Business Logistics. Vol. 34, No. 2, 2013, pp. 94-108.
[24]
Van Oosterhout, M., Waarts, E., Van Hillegersberg, J. Change factors requiring agility and implications for IT. European Journal of Information Systems. Vol. 15, No. 2, 2006, pp. 132-145.
[25]
Sarker, S., Munson, C. L., Sarker, S., Chakraborty, S. Assessing the relative contribution of the facets of agility to distributed systems development success: An analytic hierarchy process approach. European Journal of Information Systems. Vol. 18, No. 4, 2009, pp. 285-299.
[26]
Boyle, T. A., Scherrer-Rathje, M., Stuart, I. Learning to be lean: the influence of external information sources in lean improvements. Journal of Manufacturing Technology Management. Vol. 22, No. 5, 2011, 587-603.
[27]
Agus, A., Mohd, S. H. Lean production SSC management as driver towards enhancing product quality and business performance. The International Journal of Quality and Reliability Management. Vol. 29, No. 1, 2012, pp. 92-121.
[28]
Hallgren, M., Olhager, J. Lean and agile manufacturing: external and internal drivers and performance outcomes. International Journal of Operations and Production Management. Vol. 29, No. 10, 2009, pp. 976-999.
[29]
Francis, V. SSC visibility: lost in translation? SSC Management: An International Journal. Vol. 13, No. 3, pp. 180-184.
[30]
Piaget, J. The psychology of intelligence and education. Childhood Education. Vol. 42, No. 9, 1966, pp. 528-537.
[31]
Öztaysi, B., Sezgin, S., Özok, A. F. A measurement tool for customer relationship management processes. Industrial Management and Data Systems. Vol. 111, No. 6, 2011, pp. 943-960.
[32]
Gill, L., White, L., Cameron, I. D. Service co-creation in community-based aged healthcare. Managing Service Quality. Vol. 21, No. 2, 2011, pp. 152-177.
[33]
Kotabe, M., Murray, J. Y., Javalgi, R. G., 1998. Global sourcing of services and market performance: An empirical investigation. Journal of International Marketing. Vol. 6, No. 4, 1998, pp. 10-31.
[34]
Scupola, A. Managerial perception of service innovation in facility management organizations. Journal of Facilities Management. Vol. 10, No. 3, 2012, pp. 198-211.
[35]
Underwood, R., Bond, E., Baer, R. Building service brands via social identity: Lessons from the sports marketplace. Journal of Marketing Theory and Practice. Vol. 9, No. 1, 2001, pp. 1-13.
[36]
Yavas, U., Babakus, E., Ashill, N. J. Testing a branch performance model in a New Zealand bank. Journal of Services Marketing. Vol. 24, No. 5, 2010, pp. 369-377.
[37]
Locke, E. A. Toward a theory of task motivation and incentives. Organizational Behavior and Human Performance. Vol. 3, No. 2, 1968, 157-189.
[38]
Sukwadi, R., Wee, H. M., Yang, C. C. SSC performance based on the lean-agile operations and supplier-firm partnership: An empirical study on the garment industry in Indonesia. Journal of Small Business Management. Vol. 51, No. 2, 2013, pp. 297-311.
[39]
Angelis, J., Conti, R., Cooper, C., Gill, C. Building a high-commitment lean culture. Journal of Manufacturing Technology Management. Vol. 22, No. 5, 2011, pp. 569-586.
[40]
Schwepker, C. H., Good, D. J. Sales quotas: unintended consequences on trust in organization, customer-oriented selling, and sales performance. Journal of Marketing Theory and Practice. Vol. 20, No. 4, 2012, pp. 437-452.
[41]
Emory, W. Business Research Methods. Irwin-Dorsey Limited, New York, 1980.
[42]
Fornell, C., Larcker, D. F. Evaluating structural equation models with unobservable variables and measurement error. Journal of Marketing Research. Vol. 18, No.1, pp. 39-50.
[43]
Nunnally, J. C. Introduction to Psychological Measurement. McGraw-Hill, Tokyo, Kogakusha, 1970.
[44]
Bagozzi, R., Yi, Y. On the evaluation of structural equation models. Journal of the Academy of Marketing Science. Vol. 16, No. 1, 1988, pp. 74-94.
[45]
Anderson, J. C., Gerbing, D. W. Structural equation modeling in practice: A review and recommends two-step approach. Psychological Bulletin. Vol. 103, No. 3, 1988, pp. 411-423.
[46]
Kerlinger, F. N., Foundations of Behavioral Research. Holt, Rinehart and Winston, New York, 1986.
[47]
Bollen, K. A., Long, J. S. Testing Structural Equation Models. SAGE Publications, New York, 1993.
[48]
Jöreskog, K. G., Sörbom, D. LISREL VI: Analysis of Linear Structural Relationships by Maximum Likelihood, Instrumental Variables, and Least Squares Methods. Scientific Software, New York, 1986.
[49]
Holcomb, M. C., Gligor, D. M. A multidisciplinary approach to SSC agility. Journal of Business Logistics. Vol. 34, No. 2, 2013, pp. 94-108.
[50]
Sharma, A. The effect of priming cues in sales interactions: Additional perspectives. The Journal of Personal Selling and Sales Management. Vol. 16, No. 2, 1996, pp. 49–56.
[51]
Jaros, S. J., Jermier, J. M., Koehler, J. W., Sincich, T. Effects of continuance, affective, and moral commitment on the withdrawal process: An evaluation of eight structural equation models. The Academy of Management Journal. Vol. 36, No. 5, 1993, pp. 951-995.
[52]
Porter, L. W., Porter, L. W., Steers, R. M., Mowday, R. T., Boulian, P. V. Organizational commitment, job satisfaction, and turnover among psychiatric technicians. Journal of Applied Psychology. Vol. 59, No. 5, 1974, pp. 603-609.
[53]
Bradach, J. L., Eccles, R. G. P. Authority and trust: From ideal types to plural forms. Annual Review of Sociology. Vol. 15, No. 1, 1989, pp. 97–110.
[54]
Johnson, J. L, Cullen, J. B, Sakano, T., Takenouchi, H. Setting the stage for trust and strategic integration in Japanese-U.S. cooperative alliances. Journal of International Business Studies. Vol. 27, No. 5, 1996, pp. 981-1004.
[55]
Madhok, A. Revisiting multinational firm’s tolerance for joint ventures: a trust based approach. Journal of International Business Studies. Vol. 26, No. 1, 1995, pp. 117–137.
[56]
Madhok, A., Tallman, S. B. Resources, transactions and rents: Managing value through interfirm collaborative relationships. Organization Science. Vol. 9, No. 3, 1998, pp. 326–339.
[57]
Croson, R., Donohue, K. Impact of pos data sharing on ssc management: An experimental study. Production and Operations Management. Vol. 12, No. 1, 2003, pp. 1-11.
[58]
Kaipia, R., Hartiala, H. Information-sharing in SSCs: five proposals on how to proceed. International Journal of Logistics Management. Vol. 17, No. 3, 2006, pp. 377-393.
[59]
McDermott, C. M., Prajogo, D. I. Service innovation and performance in SMEs. International Journal of Operations and Production Management. Vol. 32, No. 2, 2012, pp. 216-237.
[60]
Chang, H. H., Wang, I. C. The relationship between network structure and international channel performance: a moderating effect of E-business activity. Service Industries Journal. Vol. 28, No. 2, 2008, pp. 255-274.
[61]
Podsakoff, P. M., MacKenzie, S. B., Lee, J. Y. Common method biases in behavioral research: A critical review of the literature and recommended remedies. Journal of Applied Psychology. Vol. 88, No. 4, 2003, pp. 879-903.
Open Science Scholarly Journals
Open Science is a peer-reviewed platform, the journals of which cover a wide range of academic disciplines and serve the world's research and scholarly communities. Upon acceptance, Open Science Journals will be immediately and permanently free for everyone to read and download.
CONTACT US
Office Address:
228 Park Ave., S#45956, New York, NY 10003
Phone: +(001)(347)535 0661
E-mail:
LET'S GET IN TOUCH
Name
E-mail
Subject
Message
SEND MASSAGE
Copyright © 2013-, Open Science Publishers - All Rights Reserved