Influence of Training and Learning on Employees’ Productivity in Service Sector in Pakistan
[1]
Sajjad Hussain, Department of Management Sciences, Faculty of Management, Virtual University, Lahore, Pakistan.
[2]
Edeh Michael Onyema, Department of Mathematics and Computer Science, Faculty of Natural & Applied Sciences, Coal City University, Enugu, Nigeria.
[3]
Asim Masood, Registrar Examination, Administration, Capital University, Islamabad, Pakistan.
[4]
Ogbonnaya Uchenna Nwoye, Department of Biological Sciences, College of Science & Info. Technology, Tai Solain University of Education, Ijebu-Ode, Nigeria.
The study examines the influence of training and learning on employees’ productivity. Training and Learning plays vital roles on employees’ productivity and performance. The success or survival of employees or organization in the 21st century is dependent on their level of learning to acquire the relevant knowledge and skills to be able to compete or engage productively in the market. Employees must be updated on trending technologies and digital literacy skills to enhance innovations and creativity at work. Learning provides employees with the opportunity to become a force in the competitive market and to contribute immensely to the profitability of the organizations they work for. The study is a descriptive study, and data were collected through structured questionnaires administered to 440 respondents drawn from the service sector in Pakistan. The collected data were analyzed using descriptive statistics while regression analysis in SPSS was used to analyze the impact of the variables. The findings of the study show that the learning has a significant impact on employees’ productivity. The result shows that there is a positive relationship between learning and increased productivity of employees. Thus, the more employees are exposed to learning and relearning, the better their productivity. Therefore, organizations must put measures in place to enhance employees’ professional development and training to boot their proficiency and performance.
Learning, Training, Employee, Productivity, Job Satisfaction, Service Sector, Pakistan
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