Manager’s Perspective on ISO9001 Quality Management System and Performance of Suppliers: A Study on the Second Largest Automaker Company in Iran
One of the most essential factors has an effect on the success of small and a medium enterprise is to concentrate on quality and quality management system. Although there are many companies certified by ISO9001 QMS in Iran and other countries, the relationship between the standard and its effects on their performance, are not evaluated and comprehended therefore, judgment about the effectiveness and efficiency it for the owners, shareholder, managers and employee of organizations are ambiguous. Nowadays, organizations are implementing the standard for several purposes such as meeting customer needs, meeting globalization requirements, creating a good image for their products. For all the mentioned purposes, applying and maintaining the standards needs a lot of costs and recourses. Finding a transparent response to this question is necessary. The purpose of the current study was to examine the performance of the suppliers the second automaker companies in Iran namely SAIPA which has been certified by ISO9001QMS through a balanced scorecard model. Self-administered questionnaire was used to collect required data for the sample of the study. The results indicate that ISO 9001 quality management system could lead to performance improvement of such companies in Financial, Customer, Internal Processes and Learning and Growth perspectives and also had played the main role in their growth and improvement.
ISO 9001, Balanced Scorecard, SMEs, Performance
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