Welcome to Open Science
Contact Us
Home Books Journals Submission Open Science Join Us News
Manager’s Perspective on ISO9001 Quality Management System and Performance of Suppliers: A Study on the Second Largest Automaker Company in Iran
Current Issue
Volume 2, 2014
Issue 2 (April)
Pages: 55-63   |   Vol. 2, No. 2, April 2014   |   Follow on         
Paper in PDF Downloads: 51   Since Aug. 28, 2015 Views: 2787   Since Aug. 28, 2015
Hojatallah Mousapour , Faculty of Management & Human Resources Development, Universiti Teknologi Malaysia, Johor, Malaysia.
Ahmad Jusoh , Faculty of Management & Human Resources Development, Universiti Teknologi Malaysia, Johor, Malaysia.
Khalil Md Nor , Faculty of Management & Human Resources Development, Universiti Teknologi Malaysia, Johor, Malaysia.
Ali Pakdel , Faculty of Management & Human Resources Development, Universiti Teknologi Malaysia, Johor, Malaysia.
One of the most essential factors has an effect on the success of small and a medium enterprise is to concentrate on quality and quality management system. Although there are many companies certified by ISO9001 QMS in Iran and other countries, the relationship between the standard and its effects on their performance, are not evaluated and comprehended therefore, judgment about the effectiveness and efficiency it for the owners, shareholder, managers and employee of organizations are ambiguous. Nowadays, organizations are implementing the standard for several purposes such as meeting customer needs, meeting globalization requirements, creating a good image for their products. For all the mentioned purposes, applying and maintaining the standards needs a lot of costs and recourses. Finding a transparent response to this question is necessary. The purpose of the current study was to examine the performance of the suppliers the second automaker companies in Iran namely SAIPA which has been certified by ISO9001QMS through a balanced scorecard model. Self-administered questionnaire was used to collect required data for the sample of the study. The results indicate that ISO 9001 quality management system could lead to performance improvement of such companies in Financial, Customer, Internal Processes and Learning and Growth perspectives and also had played the main role in their growth and improvement.
ISO 9001, Balanced Scorecard, SMEs, Performance
Anderson, S. W., Daly, J. D. and Johnson, M. F. (1999). Why firms seek ISO 9001 Certification: regulatory compliance or competitive advantage? Production and Operations Management., 8 (1), 28-43.
Aziz, AR.A (2002). The realities of applying total quality management in the construction Industry. Structural Survey, 20 (2), 88-96.
Baldwin JR, W Chandler, Can Le and Tom Papailiadis (1994). "Strategies for Success: A Profile of Growing Small and Medium-sized Enterprises in Canada". Catalogue 61-523-RPE. Ottawa: Statistics Canada.
Bayati, A. and Taghavi, A. (2007). “The impacts of acquiring ISO 9001 certification on the Performance of SMEs in Tehran”. The TQM Magazine, 19 (2):140-149.
Brown, A., Wiele, T., Loughton, K. (1998), Smaller enterprises’ experiences with ISO 9001, Int. J. Qual. Reliability Manage., 15 (3), 273–282.
Brown, A., Van Der Wiele, T., and Loughton, K. (1998) Quality and Reliability Management "Smaller Enterprises" Experiences with ISO 9001". International Journal of., 15 ( 3), 273-285.
Charles J. Corbett, María J. Montes-Sancho, David A. Kirsch (2005), “The Financial Impact of ISO 9000 Certification in the United States: An Empirical Analyzis”, MANAGEMENT SCIENCE., Vol. 51, No. 7, pp.1046-1059.
Chua, C.C., Goh, M. & Wan, T.B. (2003). Does ISO 9001 certification improve business Performance? International Journal of Quality & Reliability Management., 20(8), 936953.
Chittenden, F., Poutziouris, P., and Muhktar, SM. (1998). "ISO 9001 and Small Business Quality Management: Empirical Evidence from the UK". International Small Business Journal., Vol 17 No 1, pp 73-88.
Chris K. Y. Lo., Yeung, C. L., and Edwin Cheng, C. V. (2007). Impact of ISO 9001. On Time-based Performance.
Chittenden, F., Poutziouris P and Muskrat SM, (1999). "ISO 9001 and Small Business Quality Management: Empirical Evidence from the UK", International Small Business Journal., Vol 17 No24.
Ebrahimpour, M., Withers, B.E., and Hikmet, N. (1997). Experiences of US- and foreign owned firms: A new perspective on ISO9000 implementation. Int. J. Prod. Res., 35 (2), 569–576.
Emeka S. Dunu, Michael F. Ayokanmbi (2008), “The Impact of ISO 9000 Certification On the Financial Performance of Organizations,” Journal of Global Business Issues., Vol. 146, No. 3, pp.580-595.
Ghobadian, A. and Gallear, D. (1997). “TQM and organization size,” International Journal of Operations and Production Management., 17 (2), 121-163.
Holt, D. H. (1993). “Management Principles and Practices.” Third edition. Englewood Cliffs, NJ: Prentice Hall. 1, pp 73-88.
Laio, K., Cheng, T. C. E. (2005). Effects of quality management and marketing on organizational performance. J. Business Res., 58 (4), 446–456.
Lee, S. F., Roberts, P., and Lau, W. S. (1999). Survey on ISO 9001 quality management System implementation in Hong Kong. Managerial Auditing Journal., Vol.14, No.1/2, pp. 79-88.
Liao, H., Enke, D., Wiebe, H. (2004). An expert advisory system for the ISO 9001quality system. Expert Syst. Appl., 27 (2), 313–322.
Low, L. (1997). ISO 9001 Experiences in Small and Medium-sized Enterprises." Total Quality Management., Vol 8 No 2 and 3.
Low and Hennie. (1997). ISO 9001: international quality standards Production and Inventory. Management Journal, second quarter, pp.60-65.
Macadam, R. and McKeon, M. (1999). Life after ISO 9001: An analysis of the impact Of ISO 9001 and total quality management on small businesses in Northern Ireland. Total Quality Management, 10 (2), 229-241.
Rahman, S. (2001). A comparative study of TQM practice and organizational performance of SMEs with and without ISO 9000 certification. International Journal of Quality & Reliability Management, 18 (1), 35-49.
Peach, R.W. (1997). The ISO 9001 Handbook. Chicago, a: Irwin Professional Publishing. Performance of SMEs With and without ISO 9001 certification”, International Journal of Quality and Reliability Management, 18 (1):35-49.
Seddon, J. (2000). “The Case against ISO 9001.” 2nd Edn. Oak Tree Press, Dublin.
Simmons, B.L., White, M.A. (1999). The relationship between ISO 9001 and business performance: does registration really matter? J. Managerial Issues., 12 (2), 330-343.
Stevenson, T. H. and Barnes, F. C. (2001). “Fourteen Years of ISO 9001: Impact, Criticisms, Costs and Benefits,” Business Horizons, May-June, pp.45-51.
Sun, H. (2000). Total quality management, ISO 9001 certification and performance improvement. Int. J. Qual. Reliability Manage., 17 (2), 168–179.
Terziovski, M. Samson, D. and Dow, D. (1997). "The Business Value of Quality Management Systems Certification: Evidence from Australia and New Zealand", Journal of Operations Management. Vol 15 No 1, pp 1-18.
Tufan, K. (2007). The impact of ISO 9001 quality management systems on manufacturing. Journal of Materials Processing Technology., 186, 207–213.
Van der Wiele, T. and Brown, A. (1997). ISO 9001 series experiences in small and Medium-sized enterprises. Total Quality Management., 8 (2 and 3), pp.300-304.
Zomorodian, Asghar. (2001). “Total quality management concepts, principles, techniques and procedures.” Published by the Institute of Development Studies and Planning.
Open Science Scholarly Journals
Open Science is a peer-reviewed platform, the journals of which cover a wide range of academic disciplines and serve the world's research and scholarly communities. Upon acceptance, Open Science Journals will be immediately and permanently free for everyone to read and download.
Office Address:
228 Park Ave., S#45956, New York, NY 10003
Phone: +(001)(347)535 0661
Copyright © 2013-, Open Science Publishers - All Rights Reserved